FREQUENTLY ASKED QUESTIONS
What is included in the Rick Braun’s New Year’s Eve package? All packages include reserved table seat tickets at 10-person tables for four concerts on two evenings in an indoor ballroom setting, hotel accommodations for two nights (12/30 and 12/31), and plated dinner and champagne toast (gratuities included) on New Year’s Eve. Coffee and tea are provided. Alcoholic beverages and sodas are not included in the packages but can be purchased on-site from the hotel.
How many guests will be at Rick Braun’s New Year’s Eve? Rick Braun’s New Year’s Eve 2024 is limited to less than 1100 guests.
Can I purchase only tickets to the concerts? Rick Braun’s New Year’s Eve 2024 is a package event which includes two nights hotel accommodations (12/30 and 12/31), concerts, and New Year’s Eve dinner. Individual tickets nor nights are not available at this time.
What is The Florida Smooth Jazz Foundation? The Florida Smooth Jazz Foundation is a 501c3 nonprofit Florida public charity which was founded in 2005 by Cathy Powers to produce, promote, and support concerts and events, and to support activities which foster music education and other charities. For more information on the history of The Foundation, its events, and activities that it supports, click here.
What time is check-in to the hotel? Standard check-in time is 3 pm. Early check-in can be requested directly from the hotel (within a few days of your stay) but cannot be guaranteed.
What time is check-out from the hotel? Standard check-out time is 11 am. Late check-out can be requested from the hotel during your stay but cannot be guaranteed.
When will the hotel have record of my reservation in their system? This event has a group block of rooms reserved and the hotel will receive the rooming list with individual guest reservations in late November.
Is there assigned seating for the concerts? Yes, all table seating is assigned. You will be provided the available seating after your package is purchased in the order of reservation. When renewing packages, returning guests will have the opportunity to keep their current seats or to upgrade their seating when available.
How does the returning guest renewal process work? All returning guests may renew their packages and seating for the next year by placing a deposit before the deadline date. Room type and seating upgrades will be offered once renewals are completed. Packages and seating choices are then offered to new guests in the order of package purchase. Please call us at 386-681-7007 if you have any questions regarding our renewal process.
What is the dress code? Resort casual is suggested for opening night December 30. On New Year’s Eve, ladies typically wear cocktail attire (pantsuits or dresses) and some wear gowns. Some men may wear a tuxedo and many wear jackets or sport coats, and ties are optional.
What is the performance schedule for the event? The anticipated performance schedule can be viewed on the bottom of the website Packages page (click here).
How many guests can stay in one room? Most packages are reserved by two persons in one room. Single occupancy packages and packages with three or four persons in one room are also available. However, no more than four persons are permitted to stay in one room.
Can I extend my stay at the hotel before and/or after the event? Additional nights can be added to your stay at the time of your reservation.
Are VIP packages available? Our event format treats all our guests as VIPs, but the best available seating is included with the Suite packages. However, a limited number of table seating upgrades are available and can be purchased with your reservation if available. VIP Lounge access on the 14th floor is available from the hotel at check-in for a $75 daily fee.
Are payment plans available? Yes, please see payment plan information on the website Packages page (click here). Late Payment Fees may be applied if payments are declined or not made within 5 days of due date.
Is there on-site parking for my car and is there a fee? Self-parking in the gated outdoor lot is available for our guests at a discount rate of $20+tax/night and for oversized vehicles at $56+tax/night. Valet parking is available for $40+tax/night. Electric vehicle charging station is available.
What is the Rick Braun’s New Year’s Eve 2024 cancellation policy? All purchases and payments made for Rick Braun’s New Year’s Eve 2024 are non-refundable. However, guest names associated with a purchase can be changed, with written notification, prior to the event for a $50 per person fee. We strongly recommend that you purchase travel insurance within 14 days of the first payment made for your protection and peace of mind as we cannot guarantee the resale of your package if you are unable to attend. If the event is postponed or canceled, guests will be offered the choice of rollover to the new dates at no additional charge or a full refund of payments made.
Is travel insurance available? We recommend the purchase of travel insurance within 14 days of purchasing your package to provide the most effective coverage for the widest range of possibilities. A quote for Travel Guard Insurance by AIG is available by request at the time of your package purchase, and you can visit their website https://www.travelguard.com/ to learn more. The travel insurance comparison company InsureMyTrip can be reached at 1-800-487-4722 or visit their website: https://www.insuremytrip.com/?linkId=7865.
What will I receive to confirm my package? Every time you make a payment, you will receive a confirmation email of your room type, seating, payments made, and payments still due which you should save. Your final confirmation email represents your “ticket” to the event. A week prior to the event, you will receive an email which will include an event schedule link and important arrival information. We do not mail tickets. Other arrangements can be made if you do not have access to email. Please notify us with any change in your email address or phone number as soon as possible. Please add the following email addresses to your address book as our emails may otherwise go to your junk mail, spam, or promotions inboxes: info@floridasmoothjazz.com, info@floridasmoothjazzweekend.com and floridasmoothjazz@gmail.com. Please do not unsubscribe from our emails or we will not be able to send you important information regarding the event.
Is smoking allowed? All of the guestrooms are 100% non-smoking. Guests who wish to smoke can utilize the dedicated smoking area.
What is included in my room? Mini-fridges, coffee maker, hairdryer, iron and ironing board, laptop-size safe, 40” LED HDTV, and free Wi-Fi are included in all rooms. Complimentary public-use microwaves are available 24/7 in the 18 Monroe Street Market on the lobby level. Executive parlor suites include a microwave.
What are the hotel amenities? Full-service 24-hour in-room dining, four seasonally-heated pools, two hot tubs, nature walking trail, two lighted tennis courts, basketball court, video arcade, sand volleyball court, fishing (rod rentals available), fitness center ($10 per day or $20 length of stay), full-service spa, guest laundry, wi-fi in public areas, concierge desk and business center are some of the hotel amenities.
Are pets allowed in the hotel? One dog per room is permitted with proof of current vaccination from a licensed veterinarian for a $150 fee for up to 7 days, $50/additional night (no weight limits). Further information is available on the Rosen Shingle Creek website (Click Here). The written dog policy with form to be completed and signed can be downloaded (Click Here).
Can dietary, disability and medical needs be accommodated? Yes, please describe your special needs in the Special Request text box when booking your package.
What are the closest airports to the hotel? Orlando International Airport (MCO) is 11 miles and Orlando Sanford International (SFB) is 41 miles by car.
Does the hotel offer a shuttle service to and from the airport? The hotel does not offer shuttle service but there is an ample supply of cabs and Ubers/Lyfts available for the short 15-20-minute ride between MCO and the hotel.